Thank you for shopping with TULA Skincare! We appreciate your business and are committed to providing an exceptional shopping experience.

This Shipping Policy describes our domestic and international shipping options, delivery timelines, shipping rates and fees, shipment tracking services, order processing times, and handling of damaged, delayed, or lost packages. Please read through this policy carefully before placing your order.

If you have any questions or concerns about our shipping practices that aren’t addressed here, please don’t hesitate to contact our friendly and knowledgeable Customer Experience team for assistance.

Domestic Shipping (U.S. Orders)

Shipping Options and Rates

We offer the following shipping options and rates for orders shipped within the 48 contiguous United States:

Shipping rates are flat-rate per order and include any applicable handling fees. Rates are the same regardless of order value or number of items purchased.

We do not provide free shipping on domestic orders at this time. However, keep an eye out for periodic promotions offering discounted or free shipping!

Order Processing Times

Orders are processed within 1-2 business days after the order is placed. Orders are not shipped or delivered on US national holidays or weekends.

After an order ships, the estimated delivery timeframe depends on the selected shipping method (see options above). Delays can occasionally occur during periods of high order volume or due to other unforeseen factors. If we anticipate a longer than expected delay, we will reach out directly via email.

You will receive an Order Confirmation email with your TULA Skincare order number as soon as your order is successfully placed. You will then receive a Shipping Confirmation email indicating your order has shipped which will include your carrier tracking number. Tracking details can also be viewed in your Account Dashboard.

Shipping Carriers

We ship all domestic orders through USPS or UPS based on the delivery speed selected at checkout. Faster shipping methods may utilize UPS over USPS.

For questions about your order while it’s in transit with the shipping carrier, please contact them directly using the customer service information provided on their website or tracking page.

Lost or Damaged Packages

TULA Skincare packages all shipments carefully using new shipping boxes and packaging materials to avoid damage in transit. However, mishaps can infrequently occur with any mail or delivery service.

If you receive an order that appears to have external damage to the box or packaging, please note any visible damage before opening and accept the package. Thoroughly inspect products for damage as soon as possible upon delivery and contact us right away so we can file an insurance claim or send replacement items if covered under our Damage Replacement Policy below.

If an order does not arrive by the estimated delivery date, please allow an extra 3-5 days for it to be delivered before reporting it as lost. Inclement weather, incorrect addresses, and other unexpected factors can delay packages.

If after 5 days your order still has not arrived or the tracking shows no updates, please contact TULA Skincare Customer Experience team indicating your order was lost so we can confirm it is actually lost and take next steps.

Damage Replacement Policy

If an item included in your TULA Skincare order arrives damaged due to shipping, please contact us right away indicating the damage so we can send a free replacement item.

Please include your order number, photos showing any damage to products or packaging, condition received, and brief description of the issue in your message.

Replacement items will be shipped free of charge within 5-7 business days after your damage claim is reviewed and accepted. Additional delivery timeframes apply based on selected shipping speed.

We inspect shipments at our fulfillment facility before sending to make sure all items are in new, unused condition. As such, our damage replacement policy covers items damaged during shipping transit only, not defects in manufacturing or materials.

Returning Orders

If you are not fully satisfied with products received in your order, we accept returns of most unused items within 30 days of delivery for a full refund of the purchase price. Please view our Return Policy for more details on how the returns process works.

International Shipping

TULA Skincare ships to over 40 countries internationally! However, due to high shipping rates, long transit times, and challenging delivery guarantee processes, we are currently only able to offer Standard International Shipping without expedited options at this time.

We’re continuously evaluating ways to improve delivery and expand our international shipping program. Please check back for updates on faster shipping speeds and additional eligible countries being added. Or let us know if your country is not listed!

Eligible Countries

We currently ship internationally to the following countries:

Australia, Austria, Belgium, Canada, China, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Ireland, Italy, Japan, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, and United Kingdom

Shipping Rates

International orders incur a $15 flat rate Standard Shipping fee per order. Additional taxes, duties, fees may apply depending on destination country which must be paid directly to the local carrier upon delivery.

Delivery timeframes outlined below represent transit days only, not including potential delays related to customs clearance processes for your country.

Order Processing Times

International orders can take 1-3 business days longer than domestic orders to process as we prepare required customs paperwork and translate certain content into the language(s) of the destination country.

You will receive an Order Confirmation email as soon as the order is placed, followed by a separate Shipping Confirmation email indicating it has actually shipped with the delivery carrier tracking number.

Delivery Timeframes

Given the additional distance and border crossings, deliveries to international destinations take longer than our standard domestic timeframes. See estimates below:

Deliveries can take longer period in some geographies depending on local infrastructure and regulations. Shipments to rural areas often require extra transit time over major metropolitan regions as well.

If your order has not arrived after 30 days, please reach out so we can investigate before declaring it officially lost. International tracing and claims processes present more challenges than domestic shipments.

During peak holiday seasons, order volumes can severely delay international delivery timeframes across all carriers globally. Please place orders well in advance of dates needed to account for additional potential delays.

Shipping Carriers

International orders are fulfilled through a combination of USPS and DHL depending the destination country. The carrier handling transportation and final mile delivery will be indicated in your Shipping Confirmation email. Some countries have multiple carriers that provide handoffs along the delivery route.

Please contact your local post office or DHL with any questions about an order once it leaves our international shipping depot and enters transit within your country’s postal network.

Lost or Damaged Packages

International deliveries can be more prone to delays or damage given the increased distance of travel and extra border clearings. We package shipments very carefully, but some issues remain beyond our control once handed off to local carriers.

If you have an issue receiving an international order or items arrive damaged, please contact us right away indicating your order number and details on the situation. We can help file claims or send replacements where applicable under insurance policies and local laws.

Providing photos of any external box damage or product defects is very helpful for our claims processes. Duties, taxes, and added shipping fees make good faith international replacement of damaged goods cost prohibitive in many cases, but we strive to make things right however we can.

Please allow extra transit and processing time for any replacement items to reach you internationally. And as always, thanks for understanding any delivery growing pains as we expand availability to customers worldwide!

Contacting Customer Service

If you have any other questions or issues related to shipping that we haven’t addressed here, please reach out to our stellar Customer Experience team for assistance:


Phone: 1-800-984-5852

Hours: Mon-Fri 9am – 5pm EST

We’re happy to clarify shipping policies, check order statuses, help file claims for lost/damaged items, and answer any other questions you might have!

Future Policy Updates

TULA Skincare reserves the right to amend this Shipping Policy at any time in order to address changing business needs, compliance requirements, delivery carrier rule adjustments, technology updates, and similar operational modifications needed to continue serving customers.

We will publish updated versions across our website and other appropriate channels when substantive revisions are made so existing and future customers have access to accurate, current guidelines. Over time, new domestic or international shipping options, delivery speed choices, and order processing workflows will expand the capabilities outlined here.

If you have suggestions on ways we can enhance shipping services or feedback based on your package delivery experience, please share! We highly value customer opinions to constantly improve all facets of TULA Skincare as a company.

Thank you again for your interest and we look forward to fulfilling your skin-enhancing order soon!